Terms and Conditions

Booking

On receipt of the booking form, a confirmation invoice will be forwarded to you, accommodation and all other arrangements for your holiday are confirmed. Than a contract between you and Online Holidays is established. A contract exists between us when a confirmation invoice is issued. If a particular hotel or similar is not available we will offer a suitable alternative. If the alternative offered by us is not of an acceptable standard, we will return the deposit and no booking will arise. And contract automatically gets wiped off. A minimum of 30% of the package amount is to be paid in advance as booking confirmation deposit.

Payments

Payment for the holiday is due 02 weeks prior to your arrival in Jammu & Kashmir. If the payment is not received by the due date we may treat the booking as cancelled. We will retain your deposit. If you have booked your holiday within 03 weeks of the date of departure, the total cost of the holiday will be payable at the time of booking. hotels require a full payment to confirm accommodation. In such cases we will notify you and ask for a deposit payment for those hotels.

Changes or Cancellation

In very rare cases we might need to change your holiday programme due to unforeseen conditions, Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you them at the earliest possible date. We also reserve the right in any circumstances to cancel your holiday arrangements. If it is necessary to cancel your travel arrangements, we will pay to you compensation. If we make a major change to your holiday, we will inform you as soon as possible if there is time before your arrival in Jammu & Kashmir. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or canceling your booked holiday and receiving a full refund.

If We Cancel Your Booking

  • From the booking date till 9 days prior to the departure date, 30 % of the package cost is chargeable.
  • From 5 days to 9 days prior to the departure date, 50 % of the package cost is chargeable.
  • From 3 days to 5 days prior to departure date, 75 % of the package cost is chargeable.
  • For cancellations made within 3 days prior to the departure date, 100% of the package cost is chargeable.

If You Cancel Your Booking

  • Before 12 days prior to the departure date, Deposits only.
  • Before 7 days prior to the departure date, 100% of the Holiday Cost.
  • Before 4 days prior to the departure date, 100% of the Holiday Cost + 1.25% of Holiday Cost.
  • Before 2 days prior to the departure date, 100% of the Holiday Cost + 3.50% of Holiday Cost.

Compensation

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural disaster, fire, adverse weather conditions. If you wish to amend a booked holiday, an amendment fee of Rs.750.00 will apply for each amendment. Any additional costs incurred for amendment of arrangements will also be payable.

 

  • Our Tour Price Includes
  • Airport taxes in Jammu & Kashmir
  • Accommodation as specified in our confirmation invoice
  • Transfers as specified
  • Sightseeing tours, excursions and game viewing as specified
  • Meals as specified
  • Services of local representatives (If Stated in Confirmation Invoice)
  • Permits, Wildlife Fees etc.
  • Drivers Allowance
  • Tour Price Excludes
  • Expenses of personal nature such as beverages, telephone calls, laundry, tips etc.
  • Meals not specified
  • Entrance & Monuments Fees.
  • Camera fees at monuments.
  • Transfers in your city of departure.
  • Any Taxes levied by State Govt.
  • Any kind of Insurance
  • Airfare

 

Complaints

If you have a complaint on any of the services provided by us within the terms of the contract, initially inform your local guide or representative, who will do all possible to resolve the problem. Should the complaint be of a serious nature please contact our Office (address will be on service voucher). Any expenses incurred on telephone / facsimile or telex from will be refunded against production of the proper receipt of such charges.

Important Tips and Notes

  • It is mandatory for guests to present valid photo identification at the time of check-in.
  • The identification proofs accepted are Driving License, Voters Card, Passport, Ration Card.
  • Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.
  • All transfers and sightseeing are as per the Itinerary/package and in case of Air Conditioned vehicles, It will be switched off in the hills.
  • The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
  • Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 1300hrs and the standard check-out time is 1000hrs.
  • Any kind of personal expenses (Laundry, room service etc..) or optional tours/ extra meals are not inclusive in the package cost.
  • The hotel reserves the right of admission.
  • Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in.
  • Online Holidays will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  • In case of non-availability of mentioned hotels in the package similar category hotel will be provided.
  • Srinagar vehicles are not allowed to conduct any sightseeing in Gulmarg or Pahalgam and hence sightseeing in these places is not included in the package cost.
  • Itinerary can be re-arrange to suit hotel availability without changing the total number of days in each destination.
  • Online Holidays reserves the right to change/modify or terminate the offer any time at its own discretion and without any prior notice.